COVID-19 INFORMATIE

Beste ECCO klanten,

 

Onze belangrijkste prioriteit is het beschermen van de gezondheid van onze klanten, collega's en partners tijdens de huidige COVID-19-situatie. Je kunt nog steeds inspiratie opdoen en de hele ECCO collectie online shoppen. Hieronder kan je de laatste informatie lezen over aanpassingen van onze bezorg en retourservices.

 

LEVERINGSINFORMATIE

Onze logistieke partners werken er hard aan om hun gebruikelijke serviceniveaus te behouden en hun werknemers veilig te houden. We vragen jouw begrip als bestellingen worden vertraagd.

 

Als je vragen hebt, kun je altijd contact opnemen met onze klantenservice. We staan klaar om te helpen.

 

 

Wees alsjeblieft voorzichtig en blijf gezond, HET ECCO TEAM

Een product retourneren

 

RETOURBELEID

• Artikelen moeten binnen 30 dagen teruggestuurd worden

• Artikelen mogen niet gedragen, gewijzigd of gewassen worden
• Schoenen in hun originele staat in de originele schoenendoos terugsturen zonder postale etiketten.

 

Hoe u een artikel moeten terugsturen

Stap 1: Vul het retourformulier in door het betreffende vakje de reden voor uw retourzending op te geven.

Stap 2: Plaats het retourformulier in de doos met het artikel.

Stap 3: Voeg dit formulier bij de artikelen die u wilt terugsturen.

Stap 4: Plak het prepaid retouretiket op uw doos. (Plak het prepaid retouretiket niet op de originele schoenendoos.)

Stap 5: Lever het pakketje in bij uw dichtstbijzijnde ups winkel, die u hier kunt vinden

Retourzendingen kunnen tijd vergen

Voor uw informatie: circa 10 werkdagen zijn nodig voordat wij uw retourzending in ons magazijn in Polen ontvangen. Wij adviseren u ten zeerste de prepaid retouretiket in het pakket te gebruiken en uw ontvangstbewijs te bewaren als bewijs van uw verzending.

Uw terugbetaling wordt binnen 2-10 werkdagen uitgevoerd in het oorspronkelijke betaalmiddel, zodra wij uw artikelen in het magazijn hebben ontvangen. Wordt u per mail geïnformeerd wanneer deze transactie heeft plaatsgevonden.

Nadat u van ons bericht hebt ontvangen, heeft uw bank mogelijk enkele extra dagen nodig voor de verwerking van en de bijschrijving van deze transactie op uw rekening.

 

 

NB:

• Wanneer u niet gebruik maakt van het bijgeleverde prepaid retouretiket, bent u verantwoordelijk voor de artikelen tot aan de ontvangst in het magazijn.
• Als u een defect/verkeerd artikel of een beschadigd pakket met ontbrekende artikelen ontvangt, hebben wij voor de bewijsvoering foto’s nodig. Wij verzoeken u een foto op te sturen naar de klantendienst zodat wij ons onderzoek kunnen voortzetten.

 

Maatwijzer

Klachten

We produceren onze schoenen om lang mee te gaan en we werken er hard aan om nieuwe manieren te vinden om onze producten te verbeteren en technische innovaties aan te bieden die voor een geweldige draagcomfort zorgen. Van tijd tot tijd hebben we te maken met producten die niet voldoen aan onze normen van topkwaliteit. Als u problemen hebt met uw producten of uw bestelling, zijn wij er om u te helpen.

Klachten over schoenen die online zijn gekocht

 

Als u een claim wilt indienen over een paar schoenen die u online hebt gekocht, hebben we een korte beschrijving en foto's nodig die het probleem laten zien. Stuur ons een e-mail naar: klantendienst.be@eu.ecco.com met foto's en een korte uitleg van hoe het defect is ontstaan.

Voor schoenen hebben we de volgende foto’s nodig:

 

• Bovenaanzicht van beide schoenen
• Onderaanzicht van beide schoenen (buitenzolen)
• Foto van het beschadigde gebied

Denk eraan dat de afbeeldingen niet groter mogen zijn dan 5 MB.

Zodra we de verzochte foto’s ontvangen zullen we uw klacht verder behandelen. We houden u op de hoogte. 

 

Klachten over schoenen die in een lokale winkel zijn gekocht

 

Als u problemen ondervindt met schoenen die in een lokale winkel zijn gekocht, neem dan contact op met de winkel waar de aankoop is gedaan of met de dichtstbijzijnde ECCO-winkel. U kunt uw dichtstbijzijnde winkel hier vinden.

Houd er rekening mee dat het winkelpersoneel mogelijk een bewijs van aankoop nodig heeft om uw claim te verwerken.

  

 

Als u een defect artikel hebt ontvangen

 

Als uw bestelling niet in de verwachte staat is afgeleverd, volg dan de onderstaande stappen.

• Stuur het product door ons retourproces te voltooien
• U vindt de retourdocumenten in uw pakket.
• Houd er rekening mee dat de producten die gebruikt zijn, kunnen niet geretourneerd worden

 

Wanneer we uw retournering ontvangen, zullen we het aankoopbedrag terugbetalen met dezelfde betaalmethode waarmee u uw bestelling plaatste.

 

Als u nog steeds interesse heeft in het ontvangen van het item, vragen wij u vriendelijk om een nieuwe bestelling te plaatsen.

 

 

FAQ

Terms of site use

Terms and Conditions for Use of website (Terms of Use)

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS WEB SITE

 

Subject to these Terms of Use, KRM AG, Rothausstrasse 17, 6331 Hünenberg, Switzerland, company registration number CHE-170.3.033.048-3 (referred to herein as "KRM," "we," "us" and "our") provides you with access to our web sites, including without limitation http://be.ecco.com (each referred to herein as the "Web Site" and collectively referred to as the "Web Sites").

 

KRM reserves the right to take any such action as it deems necessary in the event that it suspects any fraudulent or unlawful activity, including without limitation, terminating access to the Web Site, terminating any accounts and/or cancelling any order for products.

 

1. Acceptance of Terms of Use

 BY ACCESSING, USING AND/OR PURCHASING PRODUCTS, SUBSCRIBING TO NEWSLETTERS OR POSTING REVIEWS AT THIS WEB SITE, YOU ARE AGREEING TO THESE TERMS OF USE WITHOUT LIMITATION OR QUALIFICATION. IF YOU DO NOT AGREE, PLEASE EXIT AND DO NOT ACCESS, USE OR PURCHASE PRODUCTS AT THIS WEB SITE.

 

These Terms of Use are available at a link at the bottom of each page on the Web Site. You may review or print out the Terms of Use at any time free of charge. We reserve the right to change these Terms of Use in particular in the following cases:

 

There has been a change of provisions of law regarding performing services by electronic means and the change influences the rights and obligations resulting from our contract or the interpretation of these provisions have changed due to the issuance of the courts’ verdicts or other relevant authorities decisions;

The method of performing services by us has changed due to technical or technological requirements;

The scope or method of performing services by us has changed due to implementation, modification or withdrawal of particular functionalities or services provided by this Terms of Use.

 

In case of the change of these Terms of Use its consolidated text will be each time made available on the Web Site. Please check these Terms of Use before using the Web Site to determine whether a change has been made in comparison to the text applicable during your last visit. Your continuing access to or use of the Web Site confirms your unconditional acceptance of the then-current Terms of Use in their entirety.  If you do not agree to the changes in the Terms of Use as they occur, you should exit and not use the Web Site.

 

All registered users will be notified about any amendments to the using the electronic means (on the email address that you provided when creating an account or making an order). The notification will be sent at least 30 days before the amendments come into force.

 

2. Use of Web Site

In order to browse and use the Web Site you should possess a device having an access to the Internet with a web browser installed. In order to use the Web Site and buy the products available on the Web Site you should also have an active email account.

 

You may browse and use the Web Site solely for your personal, non-commercial purposes and in compliance with these Terms of Use. You may not distribute, modify, transmit, publish, reuse, repost or use the Web Site or any content made available on the Web Site: (i) for public or commercial purposes without the express written permission of KRM; (ii) in a manner inconsistent with these Terms of Use; (iii) in violation of any applicable law, rule, regulation or order; or (iv) in a manner that could damage, disable, overburden or impair the Web Site or interfere with any other party's use or enjoyment of the Web Site, misrepresenting or damaging to our brand.

 

You will not use the Web Site for junk mail, 'spamming' solicitations (commercial or non-commercial), chain letters or bulk communications of any kind, including but not limited to distribution lists to any person who has not given specific permission to be included in such a list.

 

You will not transmit, distribute, introduce or otherwise make available in any manner through the Web Site any computer virus, key loggers, spyware, worms, Trojan horses, timebombs or other malicious or harmful programming (collectively, "Viruses"). You may not use the Web Site in connection with requesting, harvesting, obtaining or storing any personal information, passwords, account information or information about other users of the Web Site. You may not use any data mining, robots, or similar data gathering and extraction tools in connection with the Web Site. If you download software or any other content from the Web Site, you do so at your own risk.

 

3. Copyright and Trademarks

 The Web Site and all text, audio, video, pictures, music, images, graphics, information, data, content, and other material displayed on, or downloadable from, the Web Site (the "Content") are the property of, or used with permission by, KRM and/or ECCO Sko A/S and are protected by copyright, trademark and other laws and may not be used except as permitted in these Terms of Use or with the prior written permission of the owner of such material. You may not modify the Content in any way or reproduce or publicly display, perform, distribute or otherwise use any such Content for any public or commercial purpose. Any unauthorized use of any Content may violate copyright laws, trademark laws, laws of privacy and publicity, or other laws, rules and regulations. You may not remove any copyright, trademark or other proprietary notices from the Web Site or any Content. All rights to Content not expressly granted herein are reserved by and to the respective owners of such Content.

 

Certain trademarks, trade names, service marks and logos, icons and domain names used or displayed on the Web Site are registered and unregistered trademarks, trade names and service marks owned by ECCO Sko A/S and/or our affiliates. Other trademarks, trade names and service marks used or displayed on the Web Site are the registered and unregistered trademarks, trade names and service marks owned by their respective owners and used with permission by KRM. Nothing contained on the Web Site grants or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademarks, trade names, service marks or logos displayed on the Web Site without KRM's written permission or the written permission of such third-party owner.

 

4. User Communications

 You alone are responsible for any communication, message or other content that you post, upload, submit, transmit or share with KRM on the Web Site or by electronic mail, including without limitation any data, questions, comments, ideas, concepts, know-how, techniques, suggestions or the like (collectively "User Communications"). By transmitting or posting any User Communications, you represent and warrant that such User Communications are your own original work and will not infringe or violate any copyright, trademark, trade secret, rights of privacy, rights of publicity or any other applicable laws. KRM does not endorse or sponsor any such User Communications submitted by you or other users of the Web Site. We reserve the right to terminate and/or deny you access to the Web Site if you are violating these Terms of Use, or applicable law, rule, regulation or order or that your conduct is harmful to us, our interests or the interests of another user, a third-party provider, merchant, sponsor, licensor, service provider or any other third party.

 

Subject to the terms and conditions set forth in our Privacy Policy (linked at the bottom of each page in the Web Site), all User Communications will be treated as non-confidential and non-proprietary information. Accordingly, please do not post, upload, submit or share any User Communications you wish to be kept confidential or for which you expect compensation, acknowledgment or attribution. You hereby grant to KRM and our affiliates and/or designees, a perpetual, fully paid up, royalty-free, irrevocable, worldwide license to the User Communications to use, transmit, copy, reproduce, distribute, publicly perform, publicly display, and prepare derivate works based upon such User Communications in any and all media now known or hereafter to become known for any and all commercial and non-commercial purposes, without the need for any acknowledgment, compensation or attribution. You declare and warrant to us that you are entitled to transmit or post User Communications to the Web Site and have all relevant licenses and consents from any relevant third parties. Further, KRM and its affiliates are free to use any ideas, concepts, know-how or techniques contained in any User Communication you send to the Web Site for any purpose whatsoever including without limitation developing, manufacturing and marketing products.

 

You are prohibited from posting, uploading, submitting, sharing or transmitting any unlawful, threatening, infringing, libellous, defamatory, obscene, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability or would otherwise violate the law. KRM will fully cooperate with any law enforcement or regulatory authorities or court order requesting or directing it to disclose the identity of anyone posting any such information or materials.

 

We will, but are not obligated to, monitor or review any User Communications. We shall have no obligation to use, return, review, or respond to any User Communications. We act merely as a medium for distribution of User Communications and will have no liability related to the content of any such User Communications, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise. You agree to notify KRM of any objectionable User Communications. All and any User Communication will be removed from the Web Site as soon as we learn about its unlawful character.

 

5. Personal Information/Privacy Policy and Cookie Policy

 We value your privacy and are committed to safeguarding your personal information. Please refer to our Privacy Policy and Cookie Policy (linked at the bottom of each page in the Web Site) for details about what information we collect on this Web Site and how we process, store and share such information.

 

6. Termination/Suspension

 We may suspend or terminate your use of the Web Site at any time, for important reasons such as the site being hacked, discovery of technical issues which could be a potential issue to our customers or in case you don´t comply with the Terms of Use. We reserve the right to change, suspend, or discontinue all or any aspect of the Web Site at any time without notice.

 

 

7. Linking

 This Web Site may contain links to other web sites that are not owned, operated or controlled by KRM or its affiliates (each a "Third-Party Site"). All such links to Third-Party Sites are provided solely as a convenience to you. If you use these links, you will leave our Web Site. We are not responsible for your access to or use of any Third-Party Site. We do not endorse, guarantee, or make any representations or warranties regarding any Third-Party Site, or any content or information accessible from such Third Party Sites, or the results that you may obtain from using any Third-Party Site. If you access any Third-Party Site linked to or from the Web Site, you do so entirely at your own risk.

 

If you intend to create any link from another web site to any page on this Web Site, you will inform us via email at: klantendienst.be@ecco.com

 

We reserve the right to prohibit any such link at any time. Any permitted links to the Web Site must comply with all applicable laws, rules, regulations and our internal policies. Running or displaying the Web Site or any Content in frames or similar means on another web site without our prior written permission is prohibited.

 

7. Governing Law and venue

 We provide the services of this Web Site from our offices within Switzerland. We make no representation that the content on our Web Site is appropriate, legal or available for use in other locations. These Terms of Use shall be governed by and construed in accordance with the laws of Switzerland, without giving effect to its conflicts of law provisions. A printed version of these Terms of Use will be admissible in judicial and administrative proceedings based upon or relating to these Terms of Use to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

 

Any controversy or claim arising out of or relating to these Terms of Use, your use of the Web Site shall be settled by the competent courts of Switzerland

 

Notwithstanding any other provision in these Terms of Use, KRM may commence suit in court to enjoin infringement or misappropriation of intellectual property rights or confidential information.

 

8. Remedies for Breach of these Terms by You

Without limiting any other rights or remedies, in the event that KRM determines, that you have breached any portion of these Terms of Use, or have otherwise demonstrated inappropriate conduct, KRM reserves the right, in particular, to (i) warn you via e-mail that you have violated these Terms of Use; (ii) delete any content provided by you or your agent(s) to the Web Site; (iii) discontinue your access to the Web Site, (iv) notify and/or send content to and/or fully cooperate with law enforcement authorities for further action;.

 

If your ability to access and/or use the Web Site or any other service provided to you by KRM is discontinued by us hereunder, then you agree that you shall not attempt to re-register with or access the Web Site, any other service provided by KRM, through use of a different member name or otherwise.

 

9. Copyright Complaints

 We respect the intellectual property of others, and we expect users of the Web Site to do the same. If you believe that your work has been copied and is accessible on our Web Site in a way that constitutes copyright infringement, you may notify our designated Copyright Agent at the address mentioned at the top of these Terms of Use or at email; KRM@legal.com

 

We recommend that the  claims of copyright infringement  be in writing and include the following information: (i) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (ii) a description of the copyrighted work that you claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work; (iii) identification of the URL or other specific location on our Web Site where the material that you claim is infringing your copyright interest is located; (iv) your address, telephone number, and email address; (v) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (vi) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

 

10. Children

 Access to and use of the Web Site is made available only to people who can form legally binding agreements under applicable law. The Web Site is intended for a general audience and is not intended to be used by minor children. Children accessing the Web Site should obtain the permission and assistance of a parent or legal guardian. If you allow your minor child or a child for whom you are a legal guardian (a "Minor"), to access the Web Site, you will be solely responsible for: (i) the online conduct of such Minor; (ii) monitoring such Minor's access to and use of the Web Site; and (iii) the consequences of any use of the Web Site by such Minor.

 

11. Miscellaneous

 In the event that any provision of these Terms of Use conflicts with applicable law, rule, regulation or order or if any provision is held invalid by a court with competent jurisdiction, then the issue regulated by such invalid provision will be settled in the manner that would take into account your interests., and the remainder of these Terms of Use will remain in full force and effect. Any failure by KRM to insist upon or enforce strict performance of any provision of the Terms of Use or to exercise any right under the Terms of Use will not be construed as a waiver or relinquishment of KRM's right to assert or rely upon any such provision or right in that or any other instance, rather, the same will be and remain in full force and effect.

 

You represent to KRM that you have the authority to access and use the Web Site according to these Terms of Use.