Livraison gratuite et retours faciles
- Comment retourner
- Guide des tailles
- Réclamation
- Soin des chaussures
- Foire Aux Questions
- Terms and Conditions for Sale and Delivery
- Terms of site use
Comment retourner
Nos produits reflètent notre passion et notre artisanat. Nous ne transigeons jamais sur la qualité et le design, et votre confort est notre principale préoccupation. Si vous n'êtes pas satisfait du produit ou de la taille, vous pouvez bien sûr nous retourner votre commande. Comment nous retourner votre commande:
POLITIQUE DE RETOURS
• Les articles doivent être retournés sous 30 jours
• Les articles doivent présenter toutes les étiquettes d'origine
• Les articles ne doivent pas avoir été portés, altérés ou lavés
• Les chaussures doivent inclure la boîte à chaussures d'origine dans son état d'origine sans étiquettes postales
Comment retourner mes articles?
• Étape 1: Replacez votre articles dans la boîte à chaussures d'origine sans étiquettes postales.
• Étape 2: Connectez-vous sur notre portail de retours. Vous devrez vous munir de votre numéro de commande et de votre adresse e-mail. Vous trouverez le numéro de commande dans l'e-mail de confirmation de commande.
• Étape 3: Imprimez l'étiquette générée sur le portail. L'étiquette se trouve également dans l'e-mail de confirmation de retour que vous recevrez après avoir traité votre retour sur le portail.
• Étape 4: Collez l'étiquette de retour prépayée sur votre colis (veuillez ne pas coller l'étiquette de retour prépayée sur la boîte à chaussures d'origine). Vous pouvez maintenant envoyer votre colis.
• Étape 5: Livrer le colis au point colis de DHL le plus proche.
• Étape 6: Gardez un œil sur le suivi de votre retour. Vous recevrez un e-mail/SMS quand nous aurons reçu votre retour.
Les retours peuvent prendre du temps
Pour votre information, la réception de votre retour dans notre entrepôt en Pologne peut prendre environ 7 jours ouvrables. Nous vous encourageons fortement à utiliser nos étiquettes de retour prépayées incluses dans le colis et à conserver votre reçu comme preuve de votre envoi.
Votre remboursement sera traité dans la forme de payement d'origine sous 2-10 jours ouvrés, dès que nous aurons reçu vos articles dans notre entrepôt. Vous serez avertis par email quand la transaction aura eu lieu.
Votre institution bancaire peut exiger des jours supplémentaires pour traiter et envoyer la transaction à votre compte, une fois l'information reçue de notre part.
A noter
- Si vous n'utilisez pas l'étiquette prépayée de retour fournie, vous êtes responsable des articles jusqu'à leur arrivée à l'entrepôt.
- Si vous recevez un article défectueux/incorrect ou un colis endommagé avec des articles manquants, nous avons besoin de preuves photographiques. Veuillez envoyer une photo à notre service client pour que nous puissions enquêter.
Guide des tailles
Réclamation
Nous fabriquons nos chaussures pour durer et nous travaillons très dur pour trouver de nouvelles façons d'améliorer nos produits et proposer des innovations techniques qui offrent une excellente expérience d’utilisation. De temps en temps, nous faisons l'expérience de produits qui ne répondent pas à nos normes d'excellence. Si vous rencontrez des problèmes avec vos produits ou votre commande, nous sommes là pour vous aider.
Faire une réclamation concernant des chaussures achetées en ligne
Si vous souhaitez déposer une réclamation pour une paire de chaussures achetée en ligne, nous avons besoin d'une brève description et de photos illustrant le problème. Veuillez nous envoyer un e-mail à:service-clientele.be@eu.ecco.com avec des photos et une brève explication de la façon dont le défaut s'est produit.
Pour les chaussures, nous avons besoin des photos suivantes:
- Les deux chaussures photographiées d'en haut
- Les deux chaussures photographiées par le bas (semelles extérieures)(outsoles)
- Photo de la zone endommagée / problème
Veuillez noter que les images ne doivent pas dépasser 5 Mo.
Dès réception des images demandées, nous procéderons à votre réclamation. Nous vous tiendrons informés pendant le processus.
Faire une réclamation concernant des chaussures achetées dans un magasin local
If you experience issues with shoes purchased in a local store, please contact the store where the purchased was made or the nearest ECCO store. You can find your closest store Si vous rencontrez des problèmes avec des chaussures achetées dans un magasin local, veuillez contacter le magasin où l'achat a été effectué ou le magasin ECCO le plus proche. Vous pouvez trouver votre magasin le plus proche ici.
Veuillez noter que le personnel du magasin peut exiger une preuve d'achat pour traiter votre réclamation.
Si vous avez reçu un article défectueux
Si vous constatez que les produits que vous venez de recevoir ne correspondent pas à votre commande ou n'ont pas été livrés dans l'état que vous attendiez, nous avons besoin d'une preuve photographique de cela.
Veuillez nous envoyer des photos à l'adresse e-mail du service client: service-clientele.be@eu.ecco.com, afin que nous puissions enquêter plus avant.
Pour les chaussures, nous avons besoin des photos suivantes :
- Les deux chaussures photographiées d'en haut
- Les deux chaussures photographiées d'en bas (semelles extérieures)
- Photo de la zone/problème endommagé
Veuillez noter que les images ne doivent pas dépasser 5 MB
Veuillez noter que vous ne pouvez pas retourner les produits qui ont été utilisés. Les articles qui montrent des signes d'utilisation tels que : lavage, nettoyage, saleté, taches, plis, rayures sont retournés aux risques de l'expéditeur et ne sont pas soumis à un processus de retour automatique.
Si vous êtes toujours intéressé à acheter le(s) produit(s), nous vous prions de bien vouloir passer une nouvelle commande.
Soin des chaussures
POURQUOI LES PRODUITS DE NETTOYAGE ET D'ENTRETIEN ECCO FOOTWEAR SONT-ILS SI IMPORTANTS ?
Les propriétés des produits de nettoyage et d'entretien des chaussures ont été ajustées pour prendre soin et conserver la plus haute qualité des matériaux utilisés dans la production des chaussures ECCO aussi longtemps que possible. Une large gamme de produits de nettoyage et d'entretien pour chaussures développés par les spécialistes ECCO nettoie et protège parfaitement la surface des chaussures ECCO en cuir naturel et autres types de matériaux.
PRINCIPES D'UTILISATION DES CHAUSSURES ECCO
1. Vous devez choisir avec soin les pinceaux, les crèmes, les produits d'imprégnation, etc., chaque type de matière première nécessite un produit différent.
2. Les chaussures doivent être délacées lors de la mise en place et du retrait.
3. Un laçage précis des chaussures pendant le port évite les frottements des pieds, l'usure prématurée des doublures et la déformation des tiges.
4. Lorsque vous enfilez des chaussures, vous devez utiliser un chausse-pied et, lorsque vous les enlevez, n'oubliez pas de défaire la ceinture ou la boucle et de desserrer les lacets. De cette façon, les dommages à l'arrière de la tige sont évités.
5. Dans la mesure du possible, évitez de tremper les chaussures en cuir. Le cuir naturel est un matériau hétérogène, et sa caractéristique naturelle est la capacité d'absorber et de transmettre l'eau, une propriété que l'on ne retrouve pas dans d'autres matériaux. Ceci, cependant, se fait au détriment d'une résistance limitée au trempage. Afin de protéger la tige du trempage, il est recommandé d'utiliser régulièrement un produit d'imprégnation.
6. Séchez les chaussures à température ambiante. Afin de protéger les chaussures contre la déformation, il est recommandé d'utiliser des embauchoirs ou de les remplir de papier. N'utilisez pas de séchoirs, de radiateurs ou d'autres sources de chaleur pour le séchage.
7. Les chaussures doivent être utilisées conformément à leur destination : par ex. utilisez des pantoufles à la maison, des chaussures de sport pour le sport, etc.
8. Les chaussures ne doivent pas être lavées en machine. La mousse de nettoyage est recommandée pour nettoyer les éléments externes et internes des chaussures.
9. Les chaussures doivent être ventilées aussi souvent que possible. N'utilisez pas la même paire de chaussures tous les jours. L'utilisation intensive d'une paire de chaussures entraîne son usure prématurée.
10. N'utilisez pas de cirages instantanés et brillants car ils peuvent endommager le cuir.
11.Les chaussures en cuir verni ne doivent pas être utilisées à basse température.
12. Dans la période initiale d'utilisation des chaussures en cuir de couleur naturelle, une teinture peut se produire, il est donc préférable d'utiliser des chaussettes plus foncées pendant cette période.
13. Les chaussures à semelles en cuir nécessitent un rembourrage, et les semelles ne résistent pas à l'humidité et doivent être traitées comme des dessus.
14. Le remplacement régulier des hauts endommagés, c'est-à-dire les talons, les lacets et les semelles intérieures est à la charge du client.
15. Prendre soin de l'intérieur des chaussures, maintenir la propreté et remplacer les doublures est la responsabilité de l'utilisateur. Afin de prolonger la fraîcheur de l'intérieur de la chaussure et d'assurer un micro-environnement interne sain, il est recommandé d'utiliser régulièrement un désodorisant pour chaussures.
LA MÉTHODE ULTIME POUR PRENDRE SOIN DE VOS CHAUSSURES
Vous voulez que vos chaussures conservent leur fraîcheur, leur style et qu'elles durent plus longtemps ?
Foire Aux Questions
Comment retourner un article?
• Étape 1: Replacez votre articles dans la boîte à chaussures d'origine sans étiquettes postales.
• Étape 2: Connectez-vous sur notre portail de retours. Vous devrez vous munir de votre numéro de commande et de votre adresse e-mail. Vous trouverez le numéro de commande dans l'e-mail de confirmation de commande.
• Étape 3: Imprimez l'étiquette générée sur le portail. L'étiquette se trouve également dans l'e-mail de confirmation de retour que vous recevrez après avoir traité votre retour sur le portail.
• Étape 4: Collez l'étiquette de retour prépayée sur votre colis (veuillez ne pas coller l'étiquette de retour prépayée sur la boîte à chaussures d'origine). Vous pouvez maintenant envoyer votre colis.
• Étape 5: Livrer le colis au point colis de DHL le plus proche.
Pour plus d'informations sur les retours, veuillez consulter notre politique de retour.
Nous vous encourageons vivement à conserver votre reçu ou votre confirmation de l’expédition.
Vous pouvez suivre votre retour dans les 24 heures en utilisant le numéro de suivi ici.
Avez-vous reçu mon retour?
Nous vous rembourserons avec la même méthode de paiement utilisé lors de votre commande. Le montant remboursé sera visible sur votre compte bancaire dans un délai de 2 à 10 jours ouvrés, après réception d'une confirmation de retour par e-mail.
Vous pouvez suivre votre colis de retour ici en utilisant le numéro de suivi de votre étiquette de retour
Quand recevrai-je mon remboursement?
Veuillez noter que cela peut prendre 4-5 jours ouvrés pour recevoir et traiter votre retour.
Dès que votre retour est enregistré et traité à notre entrepôt, nous vous rembourserons le montant de l'achat et vous informerons par e-mail.
Nous vous rembourserons avec la même méthode de paiement utilisé lors de votre commande.
Le montant remboursé sera visible sur votre compte bancaire dans un délai de 2 à 10 jours ouvrés, après réception d'une confirmation de retour par e-mail.
Puis-je changer ou annuler ma commande?
Dès le moment que nous recevons votre commande, celle-ci est traitée immédiatement pour une livraison rapide.
Lorsque vous recevez votre confirmation d'expédition, il n'est plus possible de modifier ou d'annuler votre commande.
Si vous souhaitez retourner certains articles, veuillez vous reporter aux instructions relatives à l’enregistrement et au renvoi des colis ou consultez notre Guide des retours ici
Puis-je suivre ma commande?
Vous pouvez suivre votre commande en utilisant le numéro de suivi, trouvé dans l'email de confirmation d'expédition "Votre commande a été expédiée".
Cela peut prendre jusqu'à 24 heures avant que vous puissiez suivre la commande via le suivi UPS.
Pour suivre votre commande, s'il vous plaît cliquez ici.
Est-ce que ma commande a été expédiée?
Vous recevrez une confirmation d'expédition par e-mail dès que votre commande est expédiée de notre entrepôt.
Cela peut prendre jusqu'à 24 heures avant que vous puissiez suivre la commande via le suivi UPS.
Pour suivre votre commande, s'il vous plaît cliquez ici.
Quand ma commande sera-t-elle livrée?
Nous visons à expédier vos produits le jour même quand nous recevons votre commande.
Vous pouvez vous attendre à recevoir vos produits ECCO dans un délai de 3-4 jours ouvrés à compter du jour quand vous passez votre commande.
Vous pouvez suivre votre commande en utilisant le numéro de suivi, trouvé dans l'email de confirmation d'expédition ""Votre commande a été expédiée"".
Cela peut prendre jusqu'à 24 heures avant que vous puissiez suivre la commande via le suivi UPS.
Pour suivre votre commande, s'il vous plaît cliquez ici.
À combien s'élèvent les frai de port?
Tous les envois sont gratuits. Peu importe les articles ou leur coût sur notre boutique en ligne ECCO.
Quels sont les coûts de retour?
Tous les retours sont gratuits.
Pour plus d'informations sur les retours, veuillez consulter notre politique de retour.
Livrez-vous les adresses avec boîtes postales?
Non. Nous ne livrons pas les adresses avec boîtes postales pour des raisons de sécurité.
Livrez-vous à ma région?
Veuillez trouver ci-dessous la liste des pays vers lesquels nous expédions, ainsi que les exceptions par région au sein de ces pays.
Merci de noter que nous livrons uniquement à des adresses de particuliers ou d’entreprises.
Malheureusement, nous ne livrons pas à des boîtes postales.
NOUS N'EXPÉDIONS PAS À:
Danemark ***Veuillez noter que nous ne livrons pas le Groenland et les îles Féroé.
Finlande ***Veuillez noter que nous ne livrons pas les îles Aland
France ***Veuillez noter que nous ne livrons pas la Corse.
Royaume-Uni ***Veuillez noter que nous ne livrons pas les Hébrides, l’île de Man, les îles Scilly et Shetland, ainsi que l’archipel anglo-normand.
Estonie ***Veuillez noter que nous ne livrons pas dans la région de Pärnu
Comment puis-je poser mes questions concernant les produits
Pour toute question concernant un produit acheté dans un magasin local ECCO, telles que les questions sur les retours ou les remboursements, veuillez contacter le magasin local ECCO où vous avez acheté votre produit et ils feront de leur mieux pour vous aider.
Vous pouvez trouver des détails concernant les magasins ECCO locaux ici.
Commen puis-je trouver ma pointure?
Je recherche un produit particulier
Pouvez-vous me fournir plus d'informations concernant un produit?
La page Produits concernant chaque article comprend une description et des photos. Pour plus d’informations, veuillez contacter le Service à la clientèle ECCO. Appelez: +32 28 99 08 12 ou envoyez un e-mail: service-clientele.be@eu.ecco.com
Comment puis-je utiliser mon code promotionnel?
Vous pouvez utiliser un code promotionnel en le saisissant dans la case appropriée dans « Votre panier » avant d’effectuer votre règlement.
Des informations détaillées sur la promotion peuvent être trouvées dans les termes de la promotion que vous avez reçu avec le code.
Dans quelle mesure les codes promotionnels ont une incidence sur mon droit à retourner une commande?
Vous avez toujours le droit de retourner votre commande dans les 30 jours.
Si un code promotionnel a été appliqué à votre commande initiale, le montant de votre remboursement sera ajusté en fonction de cette remise.
Malheureusement, nous ne pourrons pas émettre à nouveau un code promotionnel, même si votre commande initiale nous a été retournée.
Où puis-je trouver ma facture?
Comment puis-je payer pour ma commande?
Nous offrons les méthodes de paiement suivantes:
Visa
MasterCard
Est-il possible de placer une commande par téléphone?
Pour des raisons de sécurité, nous ne sommes pas autorisés à passer une commande en votre nom.
Nous vous invitons à contacter notre équipe de service à la clientèle pour obtenir de l'aide pour votre achat en ligne.
À quel moment serai-je débité?
Lorsque vous passerez commande, votre carte sera autorisée, et vous recevrez un e-mail de confirmation une fois la prise en compte de votre commande.
Vous serez prélevé au moment de l’envoi de votre commande.
Dois-je payer des droits de douane et d'importation?
Comment puis-je m'abonner à votre newsletter?
Comment puis-je me désabonner de votre newsletter?
Est-ce sécurisé de commander en ligne?
Afin que votre expérience d’achat soit sécurisée et facilitée, notre boutique en ligne ECCO utilise la technologie sécurisée Secure Socket Layers (SSL), la norme dans l’industrie.
Notre boutique en ligne ECCO prend en charge le protocole Visa / MasterCard 3D Secure. Votre connexion est toujours sécurisée avec nous et cryptée avec un chiffrement 256 bits. Et pour des raisons de sécurité, nous ne stockons aucune information de paiement dans notre base de données.
Si vous examinez le champ relatif à l’emplacement (URL) en haut du navigateur lors de l’étape du règlement, vous verrez que le lien commence par « https:// » au lieu du lien normal « http:// ». Cela indique que vous êtes en mode sécurisé.
Pour vous assurer que vos informations restent confidentielles, nous ne stockons pas d’informations relatives au paiement dans notre base de données.
Comment puis-je prendre soin de mes chaussures ECCO?
Puis-je échanger un article?
Vous pouvez échanger un article en le renvoyant et en commandant un nouvel article à la taille et couleur désirée.
Vous pouvez soit créer la commande immédiatement, ou attendre le remboursement de votre commande retournée.
Cependant, nous vous conseillons de commander à nouveau dès que possible, étant donné que nous sommes dans l’impossibilité de réserver des articles dans notre système.
Terms and Conditions for Sale and Delivery
Terms and Conditions for Sale and Delivery (T&C´s)
Subject to these T&C´s,
ECCO (Belgium)
Potvlietlaan 6
BE 2600 Antwerpen
Numéro d'entreprise: 0640.951.650
Code commune INS: 11002 Antwerpen
Telephone no. (customer care no.) +32 2 899 08 12 (free of charge)
Email: (customer care email) service-clientele.be@eu.ecco.com
(referred to herein as "ECCO Europe," "we," "us" and "our") a subsidiary of ECCO Europe AG and part of the ECCO Group hereby offers to sell and deliver our products displayed on this Website to you. By placing an order you are agreeing to the T&C´s.
These T&C´s are available at a link at the bottom of each page on the Web Site. You may review or print out the T&C´s at any time free of charge and they are also sent with each order confirmation and invoice. We reserve the right to change the T&C´ at any time for all future orders.
- Purchasing Products and Returns
1.1. Products
The products we sell online are displayed on this Website and include but are not limited to footwear, bags and shoe care products.
1.2. Purchasing
By placing an order and clicking the button “I order and pay” you are offering to purchase a product on and subject to the following T&C´s. All orders are subject to availability and confirmation thereof as there may be rare occasions where for example two orders are placed for the exact same product and only one is available to send.
We try to dispatch and deliver to you the ordered goods as soon as possible. Dispatch times may, however, vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure.
In order to contract with us you must be over 18 years of age and possess a valid credit or debit card. If your order is accepted, we will inform you by email. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit card, debit card or other payment method used to place your order and that there are sufficient funds to cover the cost of the goods.
1.3. Our Contract
When you place an order, you will receive an e-mail confirming receipt of your order. This email will only be an acknowledgement that we have received your offering to purchase a product and is not an acceptance of your order. A contract between us for the purchase of the goods will not be formed until your order is ready to be shipped at which time we send you an order confirmation as well as the invoice and shipment information. The contract is concluded at the moment when we send you an order confirmation. We will not charge your card with any amount before shipping your products, however an amount may be reserved on your card in order to ensure sufficient funds to cover the payment.
You accept that all communication regarding the order including order confirmation, invoice, shipping information, confirmation of the contract conclusion and potentially credit invoice etc. is done via e-mail from our side.
1.4. Prices
All prices of the products available on the Web Site are provided in EUR and include VAT (gross amounts).
1.5. Payment
The data of the payment method that you wish to use for payment should be provided to us when placing an order on the Web Site. Upon receiving your order we carry out a standard pre-authorisation for credit or debit cards and for bank transfer we do a control check. We do this to ensure there are sufficient funds to fulfil the transaction. Products will not be dispatched until this pre-authorisation check and control have been completed.
We accept the following cards: Visa, Mastercard and Maestro. When paying with credit or debit card, the full amount is reserved on your account by us and payment is debited from your card only at the time of dispatch of your products.
For bank transfers your account will be debited as soon as the order has been placed.
Your connection is always secure with us and encrypted with 256 bit cipher. We use 3D Secure Visa and Mastercard. For security reasons, we do not store any payment information in our database.
All fees and charges related to the above payment methods are covered by us.
1.6. Discount Codes
We may from time to time offer promotional discount codes, which may apply in respect of any, or certain specified, purchases made though this Website.
The conditions of potential use relating to any discount code will be specified at the time of issue.
1.7. Delivery
All products purchased from the Web Site are delivered pursuant to a shipment agreement. Service provider is UPS. Accordingly, the risk of loss and title to such purchased products passes to you upon delivery to you at the designated address. Delivery will be made within 3-4 business days after your order has been confirmed. The time required for the ordered goods to be delivered to you includes the time necessary to prepare the ordered goods for shipment and the time of delivery of the goods by UPS.
We only ship within Belgium (please see overview of restrictions to this) and if you wish to have our products delivered in another country please go the website of that particular country.
We deliver free of charge.
1.8. Descriptions
We attempt to describe our products as accurately as possible. However, errors do occur. If a product purchased on the Web Site does not conform to the product description or wary slightly from the pictures, you may return the unused product to us.
1.9. Cancellations and returns
You may cancel an order up until the time of dispatch by contacting our Customer Care at number +32 2 899 08 12. If payment of the full amount has been made this will be refunded to you via the original method of payment.
When you shop with us, we want you to be completely satisfied. If you are not satisfied with a purchase made at the Web Site, you may withdraw from the contract concluded with us and return the ordered goods for a refund of the purchase price. We can only accept returns purchased through this Web Site. All purchases made through another ECCO sales point must be returned to the original place of purchase.
Just return your unused and unworn item to us within 30 days upon receipt of the item at:
ECCO (Poland) Sp. z o.o.
ul. Sokołowska 24
05-806 Sokołów
The deadline of 30 days is counted from the date when the ordered goods have been delivered to you.
Your statement on the withdrawal from our contract may be sent to us in any form and by any mean of correspondence within 15 days of receipt of the products. You may also use the specimen return form at the end of these Terms of Use or use the one in the package your products came in. You should also return the goods acquired by the withdrawn contract within 15 days counted from the date of the withdrawal you have sent to us.
We will reimburse the purchase price of the goods being subject to the withdrawn contract not later than within 15 days counted from the date when we obtain your statement on withdrawal. Please note, however, that we may suspend the reimbursement until we receive the returned goods.
In order to speed up the return the reimbursement of the purchase price you may also apply our return procedure:
How (easiest) to return an item
Step 1: Repack your items into the original shoebox without any postal labels.
Step 2: Log in to our returns portal. You will need your order number and email address. The order number can be found in the order confirmation email.
Step 3: Print the label you generated on the portal.
Step 4: Place the prepaid return label on your box (Please do not stick the prepaid return label on the original shoebox.)
Step 5: Take the package to your nearest drop off location. You can find your closest drop-off location at: https://www.bpost.be/fr/points-de-vente
Returns may take time
It can take approximately 10 days for us to receive your return to our warehouse. We strongly encourage you to use our prepaid return label included in the parcel and to keep your receipt as proof of postage.
Your refund will be processed in the original form of payment within 2-10 business days, as soon as we have received your goods in the warehouse. You will be notified via email when this transaction has taken place.
Your banking institution may require additional days to process and post the “return” transaction to your account once they have received the information from us.
Please note that if you do not use the provided prepaid return label, you are responsible for the goods until they reach our warehouse.
If you do not use the provided prepaid return label in order to return the goods, you are obliged to cover the direct costs of the goods returning. We are responsible for return shipping costs if we have sent wrong or defective goods.
The returned goods should not be used in the manner not necessary to verify their character, features and functionality. You may try on the products, but you should not wear them. If you return a used, worn or washed item that is not approved by our quality control, we cannot send the item back to you. You are responsible for the decrease of value of the returned products.
If you receive a defective/wrong item or a damaged parcel with missing items the easiest way to handle this is if we get photographic evidence of this. Please send a photo to us at our Customer Care team so we can investigate further. We are responsible for a return of a defective/wrong item.
Based on your return instructions in the return form, we will issue you a credit to your card. We can only issue credit to the same card used for the purchase. We do not have title to the returned products until the item arrives at our returns department.
If you have any questions about our returns process, please contact Customer Care.
2. Product Warranty and claim handling
2.1. Claims
We are obliged to deliver to you the ordered goods free of any defects.
In case the ordered goods have defects, you have the right to:
• file a declaration on a reduction of the price;
• withdraw from the contract;
• demand exchange of the defective product for a product free from defects;
• demand from the seller to immediately remove the defects.
The right to file a declaration on a reduction of price or withdrawal from the contact does not apply in case when we immediately and with no excessive inconveniences exchange the defective product for one free from defects or immediately remove the defect. This limitation, in turn, does not apply where the product has already been exchanged or repaired by us, or we have not discharged the duty of exchanging the product for one free from defects or removing the defect.
You may request a replacement for a product free from defects rather than removal of the defect proposed by the seller, or request the removal of the defect instead of replacement for a product free from defects proposed by the seller.
If it is impossible to remove the defect and to bring the product to conformity with the contract in a manner chosen by you or it involves excessive costs in comparison with the manner proposed by us, we may replace the defective product for a product free from defects regardless of your request in this respect.
If you have a complaint regarding the products you have received please contact our Customer Care and they will inform you how to proceed and what information we need in order for us to process your complaint.
E-mail: service-clientele.be@eu.ecco.com
Telephone: +32 2 899 08 12
We will confirm the receipt of your claim and respond to your request in this respect within 14 days.
2.2. Warranty
We are responsible for the product defects if they are detected before the lapse of two years counted from the date when the product was delivered to your address. Your claim for the removal of the defect or replacement of the product sold for one free from defects is limited to one year, counting from the date of detecting the defect; however, the above limitation period may not cease to run before the elapse of the two years period counted from the date of delivery of the product. Your right to withdraw from the contract or to reduce the price due to the products’ defects is also limited to one year counted from the date of detecting the defect; however, if you have requested replacement of the product for one free from defects or removal of the defect, the time limit to submit the declaration on withdrawal from the contract or reduction of the price begins to run upon ineffective lapse of the time limit for exchange of the product or removal of the defect.
3. Governing Law and venue
These T&Cs and your purchase shall be governed by and construed in accordance with the laws of Belgium. A printed version of these T&C´s will be admissible in judicial and administrative proceedings based upon or relating to these T&C´s to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
Any controversy or claim arising out of or relating to these T&C´s or your purchase of any products from the Web site shall be settled by the competent courts of Belgium.
4. Alternative methods of dispute resolution
Using alternative methods of dispute resolution is voluntary. The below provisions have only informative character and do not constitute any obligation neither for you nor for ECCO Europe.
If we fail to find a satisfactory solution to a complaint from you, you can lodge a complaint with www.konsum.ch if conditions are met. You may also use the European Commission online dispute resolution here to register your complaint. This portal can be relevant when living in another EU-country. When filling in a complaint, please enter our e-mail address legal@ecco.com
As a consumer you also have the right to seek extrajudicial procedures if we do not agree with you regarding your complaint. You then have the right to ask for intervention of a neutral entity such as a mediator, consumer advocate, social organization etc. You can contact: www.konsum.ch
5. Remedies for Breach of these Terms by You
Without limiting any other rights or remedies, in the event that ECCO Europe determines, that you have breached any portion of these T&C´s, or have otherwise demonstrated inappropriate conduct, ECCO Europe reserves the right, in particular, to (i) warn you via e-mail that you have violated these T&C´s (ii)cancel any orders and not allow new orders to be placed; (iii) discontinue your access to the Web Site, (iv) notify and/or send content to and/or fully cooperate with law enforcement authorities for further action;.
If your ability to access and/or use the Web Site or any other service provided to you by ECCO Europe is discontinued by us hereunder, then you agree that you shall not attempt to re-register with or access the Web Site, any other service provided by ECCO Europe, through use of a different member name or otherwise.
6. Miscellaneous
In the event that any provision of these T&C´s conflicts with applicable law, rule, regulation or order or if any provision is held invalid by a court with competent jurisdiction, then the issue regulated by such invalid provision will be settled in the manner that would take into account your interests, and the remainder of these T&C´s will remain in full force and effect.
7. Contact Us
We welcome your comments and questions. Please contact us at:
Telephone: +32 2 899 08 12
E-mail : service-clientele.be@eu.ecco.com
8. Standard return form
(This form is to be completed and returned if the right to withdraw from an order is requested)
For:
ECCO (Poland) Sp. z o.o.
ul. Sokołowska 24
05-806 Sokołów
Telephone: +32 2 899 08 12
E-mail : service-clientele.be@eu.ecco.com
I/we hereby wish to use the right to cancel my purchase and return the following products from:
Order date /Received:
Customers name (Customers names):
Customers address (Customers addresses):
Customers signature (Customers signatures) (only if the form is concluded on paper)
Date:
(*) The parts not applicable are to be crossed out
Terms of site use
Terms and Conditions for Use of website (Terms of Use)
PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS WEB SITE
Subject to these Terms of Use, KRM AG, Rothausstrasse 17, 6331 Hünenberg, Switzerland, company registration number CHE-170.3.033.048-3 (referred to herein as "KRM," "we," "us" and "our") provides you with access to our web sites, including without limitation http://be.ecco.com (each referred to herein as the "Web Site" and collectively referred to as the "Web Sites").
KRM reserves the right to take any such action as it deems necessary in the event that it suspects any fraudulent or unlawful activity, including without limitation, terminating access to the Web Site, terminating any accounts and/or cancelling any order for products.
1. Acceptance of Terms of Use
BY ACCESSING, USING AND/OR PURCHASING PRODUCTS, SUBSCRIBING TO NEWSLETTERS OR POSTING REVIEWS AT THIS WEB SITE, YOU ARE AGREEING TO THESE TERMS OF USE WITHOUT LIMITATION OR QUALIFICATION. IF YOU DO NOT AGREE, PLEASE EXIT AND DO NOT ACCESS, USE OR PURCHASE PRODUCTS AT THIS WEB SITE.
These Terms of Use are available at a link at the bottom of each page on the Web Site. You may review or print out the Terms of Use at any time free of charge. We reserve the right to change these Terms of Use in particular in the following cases:
There has been a change of provisions of law regarding performing services by electronic means and the change influences the rights and obligations resulting from our contract or the interpretation of these provisions have changed due to the issuance of the courts’ verdicts or other relevant authorities decisions;
The method of performing services by us has changed due to technical or technological requirements;
The scope or method of performing services by us has changed due to implementation, modification or withdrawal of particular functionalities or services provided by this Terms of Use.
In case of the change of these Terms of Use its consolidated text will be each time made available on the Web Site. Please check these Terms of Use before using the Web Site to determine whether a change has been made in comparison to the text applicable during your last visit. Your continuing access to or use of the Web Site confirms your unconditional acceptance of the then-current Terms of Use in their entirety. If you do not agree to the changes in the Terms of Use as they occur, you should exit and not use the Web Site.
All registered users will be notified about any amendments to the using the electronic means (on the email address that you provided when creating an account or making an order). The notification will be sent at least 30 days before the amendments come into force.
2. Use of Web Site
In order to browse and use the Web Site you should possess a device having an access to the Internet with a web browser installed. In order to use the Web Site and buy the products available on the Web Site you should also have an active email account.
You may browse and use the Web Site solely for your personal, non-commercial purposes and in compliance with these Terms of Use. You may not distribute, modify, transmit, publish, reuse, repost or use the Web Site or any content made available on the Web Site: (i) for public or commercial purposes without the express written permission of KRM; (ii) in a manner inconsistent with these Terms of Use; (iii) in violation of any applicable law, rule, regulation or order; or (iv) in a manner that could damage, disable, overburden or impair the Web Site or interfere with any other party's use or enjoyment of the Web Site, misrepresenting or damaging to our brand.
You will not use the Web Site for junk mail, 'spamming' solicitations (commercial or non-commercial), chain letters or bulk communications of any kind, including but not limited to distribution lists to any person who has not given specific permission to be included in such a list.
You will not transmit, distribute, introduce or otherwise make available in any manner through the Web Site any computer virus, key loggers, spyware, worms, Trojan horses, timebombs or other malicious or harmful programming (collectively, "Viruses"). You may not use the Web Site in connection with requesting, harvesting, obtaining or storing any personal information, passwords, account information or information about other users of the Web Site. You may not use any data mining, robots, or similar data gathering and extraction tools in connection with the Web Site. If you download software or any other content from the Web Site, you do so at your own risk.
3. Copyright and Trademarks
The Web Site and all text, audio, video, pictures, music, images, graphics, information, data, content, and other material displayed on, or downloadable from, the Web Site (the "Content") are the property of, or used with permission by, KRM and/or ECCO Sko A/S and are protected by copyright, trademark and other laws and may not be used except as permitted in these Terms of Use or with the prior written permission of the owner of such material. You may not modify the Content in any way or reproduce or publicly display, perform, distribute or otherwise use any such Content for any public or commercial purpose. Any unauthorized use of any Content may violate copyright laws, trademark laws, laws of privacy and publicity, or other laws, rules and regulations. You may not remove any copyright, trademark or other proprietary notices from the Web Site or any Content. All rights to Content not expressly granted herein are reserved by and to the respective owners of such Content.
Certain trademarks, trade names, service marks and logos, icons and domain names used or displayed on the Web Site are registered and unregistered trademarks, trade names and service marks owned by ECCO Sko A/S and/or our affiliates. Other trademarks, trade names and service marks used or displayed on the Web Site are the registered and unregistered trademarks, trade names and service marks owned by their respective owners and used with permission by KRM. Nothing contained on the Web Site grants or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademarks, trade names, service marks or logos displayed on the Web Site without KRM's written permission or the written permission of such third-party owner.
4. User Communications
You alone are responsible for any communication, message or other content that you post, upload, submit, transmit or share with KRM on the Web Site or by electronic mail, including without limitation any data, questions, comments, ideas, concepts, know-how, techniques, suggestions or the like (collectively "User Communications"). By transmitting or posting any User Communications, you represent and warrant that such User Communications are your own original work and will not infringe or violate any copyright, trademark, trade secret, rights of privacy, rights of publicity or any other applicable laws. KRM does not endorse or sponsor any such User Communications submitted by you or other users of the Web Site. We reserve the right to terminate and/or deny you access to the Web Site if you are violating these Terms of Use, or applicable law, rule, regulation or order or that your conduct is harmful to us, our interests or the interests of another user, a third-party provider, merchant, sponsor, licensor, service provider or any other third party.
Subject to the terms and conditions set forth in our Privacy Policy (linked at the bottom of each page in the Web Site), all User Communications will be treated as non-confidential and non-proprietary information. Accordingly, please do not post, upload, submit or share any User Communications you wish to be kept confidential or for which you expect compensation, acknowledgment or attribution. You hereby grant to KRM and our affiliates and/or designees, a perpetual, fully paid up, royalty-free, irrevocable, worldwide license to the User Communications to use, transmit, copy, reproduce, distribute, publicly perform, publicly display, and prepare derivate works based upon such User Communications in any and all media now known or hereafter to become known for any and all commercial and non-commercial purposes, without the need for any acknowledgment, compensation or attribution. You declare and warrant to us that you are entitled to transmit or post User Communications to the Web Site and have all relevant licenses and consents from any relevant third parties. Further, KRM and its affiliates are free to use any ideas, concepts, know-how or techniques contained in any User Communication you send to the Web Site for any purpose whatsoever including without limitation developing, manufacturing and marketing products.
You are prohibited from posting, uploading, submitting, sharing or transmitting any unlawful, threatening, infringing, libellous, defamatory, obscene, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability or would otherwise violate the law. KRM will fully cooperate with any law enforcement or regulatory authorities or court order requesting or directing it to disclose the identity of anyone posting any such information or materials.
We will, but are not obligated to, monitor or review any User Communications. We shall have no obligation to use, return, review, or respond to any User Communications. We act merely as a medium for distribution of User Communications and will have no liability related to the content of any such User Communications, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise. You agree to notify KRM of any objectionable User Communications. All and any User Communication will be removed from the Web Site as soon as we learn about its unlawful character.
5. Personal Information/Privacy Policy and Cookie Policy
We value your privacy and are committed to safeguarding your personal information. Please refer to our Privacy Policy and Cookie Policy (linked at the bottom of each page in the Web Site) for details about what information we collect on this Web Site and how we process, store and share such information.
6. Termination/Suspension
We may suspend or terminate your use of the Web Site at any time, for important reasons such as the site being hacked, discovery of technical issues which could be a potential issue to our customers or in case you don´t comply with the Terms of Use. We reserve the right to change, suspend, or discontinue all or any aspect of the Web Site at any time without notice.
7. Linking
This Web Site may contain links to other web sites that are not owned, operated or controlled by KRM or its affiliates (each a "Third-Party Site"). All such links to Third-Party Sites are provided solely as a convenience to you. If you use these links, you will leave our Web Site. We are not responsible for your access to or use of any Third-Party Site. We do not endorse, guarantee, or make any representations or warranties regarding any Third-Party Site, or any content or information accessible from such Third Party Sites, or the results that you may obtain from using any Third-Party Site. If you access any Third-Party Site linked to or from the Web Site, you do so entirely at your own risk.
If you intend to create any link from another web site to any page on this Web Site, you will inform us via email at: klantendienst.be@ecco.com
We reserve the right to prohibit any such link at any time. Any permitted links to the Web Site must comply with all applicable laws, rules, regulations and our internal policies. Running or displaying the Web Site or any Content in frames or similar means on another web site without our prior written permission is prohibited.
7. Governing Law and venue
We provide the services of this Web Site from our offices within Switzerland. We make no representation that the content on our Web Site is appropriate, legal or available for use in other locations. These Terms of Use shall be governed by and construed in accordance with the laws of Switzerland, without giving effect to its conflicts of law provisions. A printed version of these Terms of Use will be admissible in judicial and administrative proceedings based upon or relating to these Terms of Use to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
Any controversy or claim arising out of or relating to these Terms of Use, your use of the Web Site shall be settled by the competent courts of Switzerland
Notwithstanding any other provision in these Terms of Use, KRM may commence suit in court to enjoin infringement or misappropriation of intellectual property rights or confidential information.
8. Remedies for Breach of these Terms by You
Without limiting any other rights or remedies, in the event that KRM determines, that you have breached any portion of these Terms of Use, or have otherwise demonstrated inappropriate conduct, KRM reserves the right, in particular, to (i) warn you via e-mail that you have violated these Terms of Use; (ii) delete any content provided by you or your agent(s) to the Web Site; (iii) discontinue your access to the Web Site, (iv) notify and/or send content to and/or fully cooperate with law enforcement authorities for further action;.
If your ability to access and/or use the Web Site or any other service provided to you by KRM is discontinued by us hereunder, then you agree that you shall not attempt to re-register with or access the Web Site, any other service provided by KRM, through use of a different member name or otherwise.
9. Copyright Complaints
We respect the intellectual property of others, and we expect users of the Web Site to do the same. If you believe that your work has been copied and is accessible on our Web Site in a way that constitutes copyright infringement, you may notify our designated Copyright Agent at the address mentioned at the top of these Terms of Use or at email; KRM@legal.com
We recommend that the claims of copyright infringement be in writing and include the following information: (i) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (ii) a description of the copyrighted work that you claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work; (iii) identification of the URL or other specific location on our Web Site where the material that you claim is infringing your copyright interest is located; (iv) your address, telephone number, and email address; (v) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (vi) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
10. Children
Access to and use of the Web Site is made available only to people who can form legally binding agreements under applicable law. The Web Site is intended for a general audience and is not intended to be used by minor children. Children accessing the Web Site should obtain the permission and assistance of a parent or legal guardian. If you allow your minor child or a child for whom you are a legal guardian (a "Minor"), to access the Web Site, you will be solely responsible for: (i) the online conduct of such Minor; (ii) monitoring such Minor's access to and use of the Web Site; and (iii) the consequences of any use of the Web Site by such Minor.
11. Miscellaneous
In the event that any provision of these Terms of Use conflicts with applicable law, rule, regulation or order or if any provision is held invalid by a court with competent jurisdiction, then the issue regulated by such invalid provision will be settled in the manner that would take into account your interests., and the remainder of these Terms of Use will remain in full force and effect. Any failure by KRM to insist upon or enforce strict performance of any provision of the Terms of Use or to exercise any right under the Terms of Use will not be construed as a waiver or relinquishment of KRM's right to assert or rely upon any such provision or right in that or any other instance, rather, the same will be and remain in full force and effect.
You represent to KRM that you have the authority to access and use the Web Site according to these Terms of Use.